Bluetooth “Access Denied” issue and resolution

You can read about what I did or you can just click here to go to the steps you need to take.

After using my bluetooth keyboard with my laptop while on vacation, I returned to the apartment and attempted to use it on the desktop.  For whatever reason, it stopped working.  It wasn’t the batteries, as I could connect and type the passkey, but it would lose the connection almost immediately.  The keyboard also connected to the laptop computer just fine.  One resolution to this issue was to make sure that the check box for “Drivers for keyboard, mice, etc (HID)” was selected in the bluetooth properties for the keyboard.  It wasn’t, but when I tried to check it an hit apply, I got a Bluetooth Service Error “Access is denied” message. I made sure the Bluetooth Support Service was running by checking services.msc, and it was supposedly was running just fine.  After reading this thread, I checked the Log On tab for the service, and found that it was running as This account:NT AUTHORITY\LocalService.  Once I stopped the service, changed it to Local System account, I was able to select the driver service listed above and my keyboard was able to type.

Sure, this means I cannot go get a Logitech G15 keyboard, but that’s just as well.  What really gets me is that there is no reason I could think of as to why that service would…

  1. No longer work the way it was or
  2. When it would have changed to log on differently; I used the keyboard on the desktop up until we left

Edit 8/31/08: Paul lists the ordered list of what needs to be done, and I’ll move it up here so that those trying to get the issue resolved can find the info.  While Paul does list how I did got to Services, some might be wondering what do you do when the keyboard doesn’t work, as is the case here.  There are two methods, listed in step 1:

  1. Open Services:
    1. To still type things out, start the on-screen keyboard by going to Start > Programs > Accessories > Accessibility > On-Screen Keyboard.  From there, you can then do Start > Run and then type services.msc
    2. To directly access Services, do Start > Control Panel > Administrative Tools > Services
  2. Find & select the Bluetooth Support Service, right click and select Properties.
  3. Click the Stop button on the General tab.
  4. Select the Log On tab, and select the radio button next to Local System account, then click Apply.
  5. Go back to the General tab and click the Start button.
  6. Click OK to close the Properties dialog.
  7. Restart computer to make sure the change takes and things work.

98 thoughts on “Bluetooth “Access Denied” issue and resolution”

  1. Another thank you, this solved my Microsoft bluetooth mouse not working after all of Microsoft’s solutions failed.

  2. Thank you for making me look like a hero. Glad this was the first hit on google for “access denied bluetooth mouse”

  3. Thank you very much!
    After a month of struggeling on different paths to find a solution for the problem w “Bluetooth tjanst – Atkomst nekad”, I found this post! Wholehartedly I agree w all the users above! Sp 3… I knew there had to be a “fix”. My Bluetooth stuff started to work promtly after following your instr. Talked to my PC deliverer and he says there’s no need for a password. He says thank you too. ;)
    Thank you! Thank you!
    Yvonne, Sweden

  4. Thank you for posting this.
    This just happened a week ago to me. 9-20-09
    I will try your fix in the morning.

  5. You da man!

    SP3 was installed a couple months ago. I use my BT mouse in the lab almost every day. I got hit by this about a week ago. Tried some other mumbo-jumbo I found first about doing a “clean restart”. Didn’t do jack. With this, I didn’t even need to re-boot, just re-install the device.
    Sweet – thanks a mil

  6. Thanks HEAPS mate, I was starting to get pretty pissed off, especially since (after losing my RAID & thus everything) I had a fresh reinstall.

    What a stupid default for it to take.

    Again, thanks! :)


  7. Excellent. Was going nuts trying to work it out. Another laptop allowed installation of the Bluetooth mouse with no problems, so I was frustrated not knowing what to do next. Your solution was simple and effective.

  8. Again thank you for posting this fix> Will try and do 10 good deads to help other people in return.
    PS Sent several hours trying to fix. After googled fix in two minites
    Regards Clive

  9. Great! Thanks man I have been wanting to connect my Wireless Mighty mouse to my pc laptop and was having problems. Your fix worked though. Thanks again!

  10. Fabuloso. Logitech MX900 mouse has not worked for 6 months or more. Now working again. Thanks a bunch. Found it by searching for Access denied message as nothing useful found when searching for MX900 on its own.

  11. Thank you very much for the advice. Had a problem and whole night couldn’t figure it out until I came up with your answers. Thank you once again.

  12. Same as everyone else, this solved it perfectly for me. My keyboard suddenly stopped while watching a hulu clip…no errors or explanation. This fix worked though. Thanks a million.

  13. Thanks from me too. I looked into everything but the service account.

    There are just so many things that can go wrong within windows, and the updates “happen” without informing us of what they change.

    Again, thank you very much!

  14. This looks promising. Does it work if it is the connection with your bluetooth mobile phone too?
    When trying to “Turn Discovery On” in my Bluetooth Devices windon I get the error message that Connectivity Settings and Visuability Settings has not been saved.
    I cannot see where to set these things though.
    Thanks a lot in advance

  15. I tried to follow Microsoft’s solution to this and nothing. You solved my problem! I wonder how often I will be wasting time trying to figure out why my Bluetooth devices stop working – probably that’s why my co-worker stopped using his and that’s how I got his receiver to use with a new keyboard… what a pain.

  16. I searched several times over several months for this solution only to get very complex guesses at how to fix the issue. This works great and only took about 1 minute. Thank you. This fixes the issue for bluetooth keyboard HID access denied issues. Thank you for posting the solution. Now if Google would just promote it to the top of the search for bluetooth access denied.

  17. Wow..
    My Bluetooth modem works again now..
    Thanking you will not just enough, but thanks anyway.. :))

  18. Thank you very much for this suggestion. It worked with a Sony Vaio PCG-Z1XSP with XP Pro SP3 (c. 2004) and a Logitech V270 bluetooth mouse. For some reason a V470 mouse would connect before the fix, but not the V270. I am not sure what the ‘Allow system to interact with desktop’ does though, and I left it unticked.

    I had tried many versions of Setpoint software including the latest 6.15 but could not find any bluetooth connection assistant. In the end I reverted to 2.47 which worked.

    I do not fully understand the Microsoft / Logitech stacks…it just works so many thanks.

  19. Very helpful. Bluetooh mouse stopped working for no apparent reason. Stumbled on the gem and it solved the problem. Thanks for posting.

  20. Worked like a charm.. I was going nuts about this same issue for about three weeks and as soon as I got to this article it was solved in less than 5 min… tks…. really.

  21. Thanks a looooooooot!

    You are star.

    It takes me two months to try all the things from Micrsoft web and other pages.

    You are the real star !!!

  22. Paul,
    You are a life saver. I have been working on this issue for three days straight! I have following installation instructions and adding my devices (Microsoft Keyboard Elite for Bluetooth and Intellimouse Explorer for Bluetooth) over and over again. My bluetooth settings were indicating everything was working properly, but they were not working at all. Thank you soooooo much.

  23. Was having a problem communicating with a MDFLY Bluetooth serial module. Kept getting “Access is Denied” message. Your solution worked perfectly!!! Thank you!!! Jeff

  24. This is really a LIFE SAVER! I was able to connect my Microsoft Wireless Presenter mouse via a Bluetooth dongle!

    I knew that access denied is causing this issue! Without this post I’m sure I have gone nuts already! thanks again!

  25. AWESOME! Thankz a lot bro….after searching for ages I came upon your blog about the exactly the same issue I’m having ….almost give up but finally now its working again my dinovo wireless keyboard..thanks to you my main man! all the best! CHEERS.

  26. Well done! What an obscure place for the problem to be hiding… I would never have found it without this post, and I am positive no “tech support” would have either and it would have cost me hours of time. Thanks so much for sharing this and making it so easy to find and easy to follow.

  27. Four years on and this is still working. You just saved my sanity tonight. So happy I stumbled upon this. Beers on me if you ever come to Beijing.

  28. Timeless!
    after all the useless posts, elsewhere, (for those that have found their way here, you know where I mean) the root cause is revealed.
    Nuff Said
    Thanks again
    Microsoft Bluetooth Mobile Keyboard 6000

  29. So… I’ve been able to see the keyboard in the device area but it wouldn’t work. The checkbox gave me the same error “access denied”… So I deleted the device and followed your steps. After rebooting I cannot see the device when I try to search for it. Perhaps I didn’t follow this correctly… Any idea why the device won’t be recognizable anymore?


  30. Thank you so much for this! YEA! I’ve been trying to fix this for hours. My keyboard suddenly stopped working, but the mouse would work. Go figure.


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